Frequently Asked Questions
Everything you need to know about your new favorite jewelry pieces.
What materials are used in Electric Picks jewelry?
Our jewelry is primarily crafted from high-quality 14kt gold filled and gold plated metals, often featuring vintage-inspired designs and authentic found treasures. All pieces are nickel-free and lead-free.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine of your pieces, avoid contact with perfumes, lotions, and salt water. We recommend removing your jewelry before showering or exercising and storing it in a dry, soft pouch.
What is your return and exchange policy?
We offer returns and exchanges on unworn items within 30 days of delivery. Please note that custom pieces and items marked as 'Final Sale' are not eligible for return.
Does Electric Picks jewelry come with a warranty?
Yes, we stand behind our quality. We offer a lifetime guarantee on all of our pieces. If your jewelry breaks or tarnishes due to a manufacturing defect, we will repair or replace it for you.
How long does shipping take?
Standard domestic orders typically process within 1-3 business days and arrive within 5-7 business days. Expedited shipping options are available at checkout for faster delivery.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at the time of checkout.